Privacy Policy
Effective date: August 6, 2025
MartEye Studio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal data when you use our platform and services.
1. Who We Are
MartEye Studio is a product of MartEye Ltd.
Registered in Ireland.
For any privacy-related inquiries, contact us at: hello@marteye.ie
2. What Data We Collect
We collect the following categories of data:
- Account information: Name, email address, business details
- Payment information: IBAN or account details (via secure open banking through Yapily)
- Usage data: IP address, browser type, device data, access times, and interactions
- Support data: Any personal information you provide in support queries or feedback
3. How We Collect Data
We collect data:
- Directly from you when you register, log in, or contact us
- Automatically through cookies and usage tracking on our site
- Through third-party integrations (e.g. Yapily for payments)
4. How We Use Your Data
We use your data to:
- Provide access to the Studio platform
- Facilitate secure payments and transaction tracking via PitchPay
- Monitor platform performance and security
- Improve functionality, usability, and support
- Fulfil our legal and contractual obligations
5. Legal Bases for Processing
We rely on the following legal bases under GDPR:
- Performance of a contract – to provide services you've signed up for
- Legitimate interests – to improve, secure, and operate our platform
- Consent – where explicitly required (e.g., for marketing)
- Legal obligation – for compliance with legal requirements
6. How We Store and Protect Data
We store data securely on AWS (Amazon Web Services) servers located within the European Economic Area (EEA). Data is encrypted in transit and at rest using industry-standard protocols.
We implement access controls, auditing, regular security assessments, and follow best practices to prevent unauthorised access or disclosure.
7. Sharing Your Data
We only share your personal data when it is necessary, lawful, and proportionate to deliver our services or comply with legal obligations.
We may share data with:
- Trusted third-party service providers who support us in operating our platform, including:
- Yapily – our regulated open banking partner for secure payment processing
- Cloud hosting providers (e.g. AWS) – for secure data storage and service delivery
- Customer support platforms (e.g. Intercom) – for live chat and service assistance
- Analytics and performance tools – to improve functionality and user experience
- Legal or regulatory authorities where required to comply with laws, enforce our terms, or respond to lawful requests (e.g. court orders or investigations)
All external partners are contractually bound by strict data protection agreements, including confidentiality, data minimisation, and security requirements.
We never sell or rent your personal data to third parties.
8. Cookies & Tracking
We use cookies and similar technologies for functionality, analytics, and performance tracking. You can manage your cookie preferences through your browser settings.
9. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to processing or request restriction
- Port your data to another provider
- Withdraw consent (where applicable)
To exercise your rights, contact hello@marteye.ie
10. Data Retention
We retain personal data only as long as necessary for the purposes outlined above or as required by law.
11. Changes to This Policy
We may update this policy from time to time. We will notify users of any significant changes via email or platform alerts.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
MartEye Studio